Principal Statistical Analyst at Summit Therapeutics conducting statistical programming for oncology trials. Responsible for data analysis, compliance checks, and project management involving statistical activities.
About the role
- Managing a Service Desk team of 20 at Vivo Vita. Overseeing ITIL processes and ensuring performance indicators are met.
Responsibilities
- Gerenciar uma equipe de aproximadamente 20 analistas de Service Desk.
- Garantir o cumprimento dos SLAs e indicadores de performance.
- Implementar e monitorar processos ITIL (obrigatório).
- Atuar na gestão de escalas e acompanhamento de turnos.
- Apoiar na resolução de incidentes críticos e escalonamentos.
- Desenvolver e aplicar planos de treinamento para a equipe.
- Elaborar relatórios gerenciais e propor melhorias contínuas.
- Interagir com áreas internas e fornecedores para garantir a qualidade do serviço.
Requirements
- Superior Completo - Desenvolvimento de Sistemas, Redes de Computadores
- Experiência comprovada em liderança de equipes de Service Desk.
- Boa comunicação, organização e capacidade de tomada de decisão.
- Conhecimento sólido em ITIL (certificação obrigatória).
- Habilidade para lidar com operações 24x7.
- Conhecimento sólido em ITIL (certificação obrigatória).
- Conhecimento em COBIT (diferencial).
Benefits
- Vale refeição (Pluxee Benefícios);
- Assistência Médica e Assistência Odontológica (extensível aos dependentes),
- Seguro de vida;
- Day Off no mês do aniversário;
- PLR
- Previdência Privada
- Uma oferta exclusiva da Vivo, com desconto especial em linha fixa, banda larga, TV e apps;
- Ambiente dinâmico, colaborativo e inovador: para conseguir acompanhar o mercado e continuar inovando, nosso ritmo é acelerado e nossa curva de aprendizado é muito alta.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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