Assistente Técnico(a) realizando suporte técnico ao cliente na Vivo em Ponta Grossa. Monitorando atividades de serviços ao cliente e orientação técnica aos colaboradores no campo.
Responsibilities
Monitor and manage customer service activities
Administratively coordinate the execution of processes related to installation, faults, and provisioning
Comply with requirements to maintain the Occupational Health and Safety Management System
Participate in Occupational Health and Safety programs
Provide guidance to personnel working in the field
Assist with problem analysis and resolution
Provide technical support for data equipment for diagnostics
Ensure the technical performance and proper functioning of machines, equipment, systems, and components
Requirements
High school diploma or equivalent
Proficiency with Microsoft Office (Office suite)
Knowledge of networks and general Windows and Linux operating systems
Benefits
Remote work (home office)
Work-from-home allowance
Special discounts on Vivo fixed-line services, broadband, TV, and apps
Job title
Technical Assistant, Exclusive for People with Disabilities
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