Product Manager at BV, one of Brazil's largest banks, focusing on developing investment financial products. Leading collaboration within diverse squads to enhance financial offerings.
VB
Hybrid Project Transition Consultant – Finance/Admin
Posted 2 hours ago
About the role
- Consultant responsible for managing project transitions at Vivo, ensuring quality and timely execution from signing to billing. Collaborate with internal teams and clients for seamless service delivery.
Responsibilities
- Lead the post-signature transition process from kick-off through activation and start of billing.
- Serve as the focal point between Pre-Sales, Operations, Legal, Procurement, Finance, Compliance and partners.
- Coordinate vendors and technical teams, ensuring deadlines, SLAs and the contracted scope are met.
- Translate contracts and commercial proposals into clear execution and transition plans.
- Ensure all required documentation is correctly completed, validated and filed, including contracts, amendments, technical scopes, SLAs, schedules and acceptance records.
- Ensure that all mandatory internal approvals are completed in accordance with Vivo’s financial, operational and compliance rules before activation and billing.
- Identify, mitigate and escalate operational, financial, contractual and regulatory risks.
- Ensure alignment between commercial scope, technical architecture and delivery model.
- Track critical milestones: kick-off, implementation, technical acceptance, go-live and start of billing.
- Resolve conflicts among areas and stakeholders collaboratively and results-oriented.
- Prepare executive reports on status, risks and action plans.
- Propose continuous improvements to transition processes to reduce lead time, rework and risks.
- Always act with the customer at the center of decisions, with a proactive, solution-focused attitude and a genuine willingness to help and resolve issues, while safeguarding results, financial sustainability and Vivo’s strategic interests.
Requirements
- Education
- Bachelor’s degree in Engineering, Business Administration, Technology or related fields.
- Experience
- Minimum of 8 years in complex corporate environments.
- Experience with project management, transitions, implementations or operations.
- Experience working in a matrix organization and with multiple stakeholders.
- Soft Skills
- Leadership and Influence - Ability to engage teams and stakeholders during transition processes.
- Clear and Assertive Communication - Explain complex changes simply and transparently.
- Conflict Management - Resolve disagreements between teams or areas affected by the transition.
- Adaptability and Resilience - Handle uncertainty and rapid adjustments to the transition plan.
- Strategic Thinking - Understand long-term impacts and align the transition with business objectives.
- Empathy and Emotional Intelligence - Understand concerns of those involved and maintain engagement.
- Negotiation - Balance interests among different areas and vendors.
- Hard Skills
- Project Management - Knowledge of methodologies such as PMI, PRINCE2, Agile.
- Service Management - Especially for IT service transitions.
- Risk Analysis - Identification and mitigation of risks during transition.
- Scheduling and Planning - Use of tools such as MS Project, Jira, Trello.
- Transition Process Knowledge - Transition & Transformation models, governance and SLAs.
- Stakeholder Management - Techniques to map and manage expectations.
- Documentation and Reporting Tools - Advanced Excel, Power BI or other reporting tools.
- Technical Knowledge (desirable)
- Mobile / Equipment / IoT
Benefits
- Choose the ideal benefit for you and your dependents via a digital platform with categories such as gym, meal and grocery vouchers, pharmacy assistance, health care, dental care and life insurance.
- Company mobile phone. Yes — a brand-new smartphone for you!
- Unlimited voice and data plan! Yes, unlimited — on the best mobile network, even faster with Vivo 5G!
- Exclusive Vivo offer with special discounts on landline, broadband, TV and apps.
- Eligible to receive an annual bonus or PPR (profit-sharing).
- Plan your future through a private pension plan.
- If you have children, you are entitled to a subsidy to help with school, daycare or nanny expenses.
- Work in an environment that respects your personality, dress style and way of being — you can be authentic. #JoinVivo
- Work remotely up to 2 days per week. #Mobility
- Flexible working hours.
- Enjoy a day off to celebrate your birthday (day off).
- Participate in one of the largest corporate volunteer programs so you can help transform the world.
- Take advantage of our Educational Development Program offering partnerships with educational institutions at discounted rates, plus certifications and online courses.
- Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMyCareer
- Access a range of initiatives to improve your physical, emotional and social health through our #VivoWellbeing program, including consultations with nutritionists, psychologists, social workers, telemedicine and much more.
- All our vacancies are open to persons with disabilities and/or rehabilitated workers. We have a culture that values diversity, differences and people’s potential! #VivoDiversity
- #JoinVivo
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