Analyst managing digital application and CRM strategies for KFC brand. Ensuring performance and enhancing user experience across digital channels.
VT
Hybrid Customer Support, Customer Success Specialist
Posted last month
About the role
- Customer Success Specialist supporting clients from onboarding to long-term collaboration. Collaborating with sales and development teams to enhance product offerings and customer satisfaction.
Responsibilities
- Support the Customer Success team in daily operational activities
- Independently conduct online onboardings and support sessions with existing customers
- Handle incoming support tickets and identify quick solutions
- Work closely with the sales team and with developers
- Take on operational and administrative tasks, e.g., expanding the knowledge base
Requirements
- Commercial training, university degree, or equivalent background
- Experience in customer support
- Positive attitude and open demeanor
- Clear, friendly communication
- Ability to learn new systems and tools quickly and in a structured way
- Fluent German (at least C1)
- Self-organization, initiative, and a hands-on mentality
Benefits
- Permanent employment contract
- Up to four days of training leave per calendar year
- Flexible working hours and trust-based working time
- Hybrid work between a central office with a castle view and home office; provided with a MacBook and ergonomic workstation
- Support for continuing education and professional development
- Employer contributions to capital-building savings plans
- Non-cash benefits and meal allowances
- Team events
- Annual workation
- Open, supportive company culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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