Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
AU
Hybrid Course Operations – Learner Success Manager
Posted 6 hours ago
About the role
- Course Operations Manager overseeing TEC program delivery and supporting student success across multiple cohorts. Collaborating with faculty and TAs to ensure high-quality education delivery.
Responsibilities
- Oversee the operational delivery of non-credit TEC courses across multiple cohorts and learning modalities.
- Coordinate course launch readiness, enrollment timelines, learner communications, and delivery logistics.
- Ensure courses are set up correctly in the learning platform and that content, assessments, and resources are accessible as planned.
- Monitor learner engagement, progress, and completion using LMS dashboards and reporting tools.
- Supervise and coordinate Teaching Assistants supporting TEC courses.
- Work closely with faculty and curriculum leads to operationalize course designs and assessment plans.
- Prepare regular summaries on learner enrollment, progress, completion, and support needs.
- Coordinate with internal technical teams and external partners on LMS configuration, learner access, and credential workflows.
Requirements
- Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
- Experience supervising Teaching Assistants, student workers, or instructional support staff.
- Familiarity with large-scale, self-paced online learning environments.
- Experience supporting adult learners, first-generation learners, or learners in nontraditional settings.
- Exposure to digital skills, workforce-aligned training, or credential-based education programs.
Benefits
- None specified
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