Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
About the role
- Manager overseeing CRM system operations for a leading healthcare company using Salesforce to enhance customer engagement. Ensuring platform stability and supporting commercial stakeholders across multiple business units.
Responsibilities
- Drive adoption, governance, and operational excellence across the Customer Engagement Ecosystem on the Salesforce platform.
- Act as the primary Salesforce Business Analyst and Administrator for Region US.
- Lead regional intake, evaluation, and prioritization of CRM enhancements.
- Establish standards and oversight for Salesforce user support.
- Design and oversee advanced CRM dashboards and performance reporting frameworks.
Requirements
- Bachelor’s degree (focus on Information Systems, Operations, Business or Data Analytics preferred)
- Salesforce Administrator (ADM-201) and/or Salesforce Business Analyst certification(s) required
- 8+ years related experience of Salesforce as a Salesforce Business Analyst and/or Administrator in a business-facing role
- Experience supporting regulated industries such as Life Sciences, Pharmaceuticals, Medical Devices, or Financial Services preferred
- Demonstrated experience gathering, documenting, and translating business requirements into Salesforce solutions
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability coverage
- 401K with company contribution
- Wellness program
- Bonus plan
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