Engagement Consultant connecting with potential clients to generate leads and drive attendance for marketing events. Playing a key role in the customer engagement strategy of a leading eCommerce agency.
Responsibilities
Make a high volume of outbound calls to targeted prospect lists
Follow up with emails to confirm agreements made
Qualify leads and book appointments directly into Sales Consultants’ diaries
Clearly explain products, services, or solutions to generate interest
Ensure all booked appointments meet the agreed qualification criteria
Confirm, remind, and follow up on appointments to maximise attendance
Proactively call prospects and customers to promote upcoming events
Secure registrations and confirmations for webinars, workshops, and in-person events (when required)
Follow up with registered attendees to reduce no-shows
Capture feedback and next steps post-event
Work from marketing campaigns, call lists, and lead databases
Accurately log all calls, outcomes, and notes in the CRM system
Track call volumes, appointments booked, and attendance conversion
Collaborate with Sales and Marketing to improve scripts and messaging
Performance in this role will be measured against clear, achievable targets, which will increase as proficiency and confidence develop
Requirements
Proven experience in telesales, telemarketing, lead generation, or appointment setting
Confident and professional telephone manner
Strong persuasion and objection-handling skills
Target-driven and comfortable working to daily call and booking KPIs
Excellent organisational skills and attention to detail
Experience using CRM systems
Experience booking appointments for field or desk-based sales teams (Desirable, but not essential!)
Experience promoting events or driving webinar attendance (Desirable, but not essential!)
B2B telesales or outbound marketing experience (Desirable, but not essential!)
Benefits
Competitive basic salary with great progression options
Unlimited paid holidays - yes, that's not a typo!
Hybrid working
Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us!
Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly
A high-performance MacBook
VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone!
Free daily breakfast, fruit, hot and cold drinks and protein shakes
Weekly free brunch and lunch
Friday afternoon drinks to wind down for the weekend
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