Wellbeing and Leadership Trainer and Coach for the Changemakers programme to enhance personal and community wellbeing in contexts of conflict and violence.
About the role
- Professional Services Consultant delivering AI-powered customer experience solutions for organizations. Designing, implementing, and optimizing Genesys Cloud solutions to enhance engagement.
Responsibilities
- Drive the successful deployment and evolution of AI-powered customer experience solutions that improve how organizations engage with their customers
- Focus on designing, implementing, and optimizing Genesys Cloud solutions that enable automation, personalization, and scalable interaction management
- Own end-to-end technical delivery, from architecture through continuous improvement, ensuring solutions align with both customer needs and business objectives
- Deliver end-to-end implementation and optimization of Genesys Cloud solutions that enhance customer experience performance and scalability
- Lead technical strategy and execution for complex engagements, ensuring alignment between customer objectives and solution architecture
- Design and deploy AI-enabled solutions that improve automation, personalization, and interaction quality across customer journeys
- Translate business requirements into scalable, high-impact technical solutions leveraging AI, analytics, and orchestration capabilities
- Develop and refine prompts that increase accuracy, consistency, and business relevance of AI-driven customer interactions
- Implement and optimize conversational AI, virtual agents, predictive models, and analytics to drive measurable business outcomes
- Collaborate with cross-functional teams to ensure successful delivery, quality assurance, and long-term solution adoption
- Evaluate and improve system performance through testing, troubleshooting, and continuous optimization initiatives
- Enable stakeholders through technical training and guidance to maximize platform adoption and value realization
- Advise on best practices for AI adoption, prompt engineering, responsible AI, and scalable integration patterns
Requirements
- Bachelor’s degree in Computer Science, Engineering, Data Science, Artificial Intelligence, or a related field, or equivalent practical experience
- 3+ years of experience in enterprise software implementation, cloud platforms, or customer experience technologies
- Hands-on experience with artificial intelligence, conversational AI, automation, analytics, or machine learning solutions
- Demonstrated experience designing and optimizing prompts for AI-driven and customer-facing use cases
- Strong background in troubleshooting and resolving complex technical configurations
- Excellent verbal and written communication skills in English
- Proven ability to translate business needs into scalable, technology-driven solutions
- Experience working in customer-facing consulting or advisory roles
- Strong communication skills with the ability to engage both technical and non-technical audiences
- Flexibility to collaborate across time zones and customer environments
Benefits
- Great benefits and perks like larger tech companies
- Independence to make a larger impact on the company and take ownership of their work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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