Account Executive managing consultative sales of technology services for multi - sector clients. Driving strategic initiatives and value generation in IT consulting.
About the role
- CRO Account Director responsible for managing client portfolios and executing optimization strategies. Joining a leading eCommerce provider focused on performance and client satisfaction.
Responsibilities
- Nurture and own the relationship of your portfolio of clients.
- By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class.
- The execution of CRO services must be of a high quality, this ensures all clients are serviced fully and efficiently and to the best of Visualsoft’s ability at all times.
- Measured by NPS and client retention levels.
- When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out.
- Continuously strive to produce the highest results for Visualsoft clients via CRO.
- Take full ownership and accountability for all results, implementing change where required to improve.
- Devise and own best in class CRO strategies of your portfolio of clients.
- Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios.
- Implement industry leading strategies, even first to market where beneficial.
Requirements
- Extensive proven experience on either agency or client-side specialising in CRO
- Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement
- Experience in building and executing CRO strategies, whether in-house or for clients
- Working to tight deadlines as a team and as an individual
- Client-facing experience at a senior level
- Client meeting experience and proven strategy presentation skills
- Analytical and data-driven
- **Desirable **
- Experience in eCommerce
- Experience in other digital media channels
- Google Data Studio
- Attribution
- Google Tag Manager
Benefits
- Competitive basic salary with great progression options
- Unlimited paid holidays - yes that's not a typo!
- Hybrid working
- Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy
- Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
- A high-performance MacBook
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes
- Friday afternoon drinks to wind down for the weekend
- Pension scheme to help you save for the future
- Cycle to work scheme
- Discounts across our brands
- Regular team social events
- Training & development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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