Field Support Engineer providing in - depth technical support for pharmacy automation products. Delivering customer service, collaborating with teams, and documenting issues in Salesforce.
About the role
- Field Service Engineer providing installation and maintenance support for Vision RT's products. Traveling across Texas, Oklahoma, Louisiana, and Arkansas to serve healthcare clients and ensure top-notch service quality.
Responsibilities
- Install, support, and maintain Vision RT product range
- Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures
- Provide reactive breakdown support (remote and on site)
- Provide planned maintenance/ upgrade support (remote and on site)
- Plan and perform installations in line with Vision RT installation processes & procedures
- Liaise with customers and our installers
- Travelling to different hospitals throughout in the region, with occasional responsibilities in other parts of the state on an ad hoc basis, and periodic travel to other states to provide coverage during PTO and similar needs.
Requirements
- Strong IT background including; Supporting Microsoft environment workstations, device networking and database troubleshooting, Supporting external and internal customers in the Field Service Engineers territory, PC hardware skills including replacing PC components and diagnostics.
- Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills
- Comfortable interfacing with clients and other stakeholders at all levels of their organization
- Results orientated with a “Can Do” attitude and clear enthusiasm for excelling in customer satisfaction
- Excellent fault-finding skills; Trouble shooting utilizing Event Viewer; Error Logs; Debug
- Experienced field engineer with electromechanical and IT skills, ideally from medical or IT industry
- Ability to drill and mount, mechanical bracketry in raised ceilings
- Ability to read and work with technical drawings and architects’ drawings
Benefits
- generous overtime and travel pay
- full range of medical benefits
- financial benefits
- various paid time off benefits
- parental leave
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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