Patient Services Representative providing efficient service in a Physical Therapy Call - Center. Responsibilities include patient coordination and appointment management for ongoing treatment.
About the role
- Wellness Therapist providing massage therapy services at Virtua Health facilities. Responsible for enhancing client well-being through various massage techniques with emphasis on community health.
Responsibilities
- Provide consistent professional massage in accordance with licensure and certification standards and health system policies and protocols.
- Have complete knowledge and understanding of all services.
- Exercise judgment based on client assessment to determine best technique.
- Educate clients regarding self-care to extend the massage benefits.
- Document massage using SOAP notes for all full body massage clients.
- Uphold standards of sanitation and infection control as directed by professional standards and the Department's policies and procedures.
- Uphold standards relating to scope of service.
- Attend and participate in quarterly staff meetings.
- Utilize Virtua systems as instructed to clock hours, view schedules and sign up for corporate massage events.
- Complete all Virtua required training i.e. compliance and safety.
- Receive and accurately process client payments during evening or weekend shifts or as needed (Collingswood Community massage clients).
- Be aware of current specials and fee schedule.
- Operate gift card and credit card equipment.
- Participate in building massage practice volumes by sharing Virtua massage and wellness information, and seeking opportunities for referral streams.
- For corporate massage events, arrive 15 minutes before event start time and bring all necessary supplies including fliers/business cards and consent/waiver forms.
- Communicate directly with event contact person if needed.
- Return consents to Dept.
Requirements
- Minimum of 2-4 years experience conducting massage therapy with volumes to illustrate level of experience
- Must possess excellent communication and customer service skills, and possess a positive and friendly personality
- Must possess excellent cleanliness and sanitation skills
- Must have basic working knowledge of the computer
- Must be a team player
- Must hold and maintain a current state license and must uphold requirements of certifications.
Benefits
- medical/prescription, dental and vision insurance
- health and dependent care flexible spending accounts
- 403(b) (401(k) subject to collective bargaining agreement)
- paid time off
- paid sick leave as provided under state and local paid sick leave laws
- short-term disability and optional long-term disability
- colleague and dependent life insurance and supplemental life and AD&D insurance
- tuition assistance
- employee assistance program that includes free counseling sessions
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