Hybrid Patient Service Representative – Physical Therapy

at ReBound

• Job title: Patient Service Representative – Physical Therapy
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $20 - $28 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Vancouver, United States

About the role

• Patient Services Representative providing efficient service in a Physical Therapy Call-Center. Responsibilities include patient coordination and appointment management for ongoing treatment.

Responsibilities

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition
• Book, coordinate and reschedule patients appointments based on defined appointment protocol
• Take patient calls and provide accurate, satisfactory answers to their queries and concerns
• Relay necessary messages to staff
• Is cognizant of hold times and call volume to ensure that call turnaround time is minimized and patients are not left pending in the queue
• Answer questions regarding patient appointments
• Assist with daily reschedule list
• Attend meetings as required
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations
• Perform related work as required

Requirements

• High School Diploma or GED
• Associates or Bachelor's degree in healthcare administration or other healthcare related coursework preferred
• Medical Certification and/or training preferred
• Working knowledge of medical terminology and flow of medical practices required
• Experience working with Electronic Health Records systems required
• Work related experience, preferably in a medical office, and/or call center setting including experience with a multi-line phone and queue management system preferred
• Work related experience with Microsoft Applications preferred
• Ability to work in a call center setting consisting of a high volume of calls and typing
• Ability to manage difficult and stressful situations
• Strong problematic resolution skills
• Knowledge of business office procedures
• Knowledge of grammar, spelling and punctuation to communicate patient information
• Skill in operating a computer and photocopy machine
• Ability to speak clearly and concisely
• Ability to read, understand, and follow oral and written instructions
• Ability to establish and maintain effective working relationships with patients, providers, employees and the general public

Benefits

• Medical/Vision/Rx
• Dental
• 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking