SysOps role in a leading financial organization managing Microsoft identity services and cloud solutions. Ensuring security and operational efficiency in a hybrid environment.
About the role
- Network Systems Administrator responsible for university network and system infrastructure. Handling monitoring, incident resolution, and customer service requests in a hybrid environment.
Responsibilities
- Responsible for the administration of network and system infrastructure.
- Monitoring, moves, adds, changes, incident and service request resolution of the university network and system infrastructure.
- Serve as an escalation point for network operations center (NOC) staff.
- Software and hardware maintenance and repair.
- Configures and installs network infrastructure components (routers, switches, firewalls, access points).
- Configures and provision server components (physical/virtual server and software).
- Repairs/replaces failed network and system, fiber or connectivity issue.
- Troubleshoots and resolves network and system incidents.
- Provides off hour support on a rotating schedule.
- Performs change management of system and network infrastructure during maintenance windows.
- Monitors networks and systems.
- Accesses networks and systems to identify and resolve incidents.
- Takes initiative to make and/or suggest improvements or innovations.
- Maintains and updates monitoring infrastructure and automation tools.
- Effective communication of incident status and technical issues to stakeholders.
- Responds to customer service requests in a helpful, professional manner.
Requirements
- Associate degree or combination of education and experience may substitute for minimum education.
- No specific certification/professional license is required.
- 2 years of experience in Network and Server.
- 4 years of experience in Networking and System (preferred).
- Skills: Access Control (AC), Active Directory (AD), Adaptability, Apple Mac OS, Backup Technologies, Command Line Interface (CLI), Documentation Standards, End User Support, Fast-Paced Environments, Following Protocols, Hardware Infrastructure, Information Technology (IT) Infrastructure, Linux, Linux Command, Microsoft Hyper-V Server, Microsoft Windows Server, Multitasking, Operating Systems (OS), Perl Programming, Power Shell Scripting, Python (Programming Language), Scripting Languages, Systems Support, Technical Problem-Solving, Workload Prioritization.
Benefits
- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution (403(b)) Retirement Savings Plan with 7% starting contribution
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians
- 4 weeks of caregiver leave to bond with new child
- Family care resources for childcare needs
- Covers cost of tuition for employees and family members
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