Senior Analyst managing bereavement - related cases in HR at RTX Corporation. Collaborating with vendors and internal teams to improve overall employee and family experience.
About the role
- Quality Analyst responsible for automated testing and N2 support in a development team. Vialaser seeks a professional to ensure delivery quality in their growing technology environment.
Responsibilities
- Criar, manter e executar testes automatizados (API, UI e integrações).
- Apoiar o time de desenvolvimento na validação de requisitos, cenários e critérios de aceite.
- Realizar Suporte N2: triagem técnica dos chamados vindos do time de suporte.
- Reproduzir problemas, coletar logs, evidências e informações técnicas relevantes.
- Classificar incidentes e direcionar corretamente para o time de desenvolvimento.
- Acompanhar o ciclo de vida dos chamados para garantir qualidade e assertividade no fluxo.
- Contribuir para a melhoria contínua dos processos de QA e suporte técnico.
- Colaborar com equipes internas (suporte, desenvolvimento, operações) para resolução eficiente de problemas.
Requirements
- Experiência com testes automatizados (ex.: Selenium, Cypress, JUnit, Jest, Postman/Newman, RestAssured, etc.).
- Conhecimento em testes de API e validação de integrações.
- Capacidade de análise técnica para reproduzir problemas e coletar evidências.
- Experiência com versionamento (Git).
- Boa compreensão de fluxos de sistemas, APIs, logs e troubleshooting.
- Conhecimento em SQL para consultas e validações.
- Diferenciais (não obrigatórios, mas valorizados):
- Experiência com Java (backend).
- Experiência com PostgreSQL.
- Familiaridade com pipelines de CI/CD.
- Experiência com ferramentas de observabilidade/monitoramento.
- Experiência prévia em Suporte N2 ou triagem técnica.
Benefits
- Assistência médica (70% custeada pela empresa, com coparticipação);
- Vale-refeição/ alimentação no valor de R$ 500,00;
- Seguro de vida (100% custeado pela empresa);
- Convênio com a TotalPass;
- Convênio Odontológico Unimed;
- Vale-transporte.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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