Transition & Service Delivery Manager leading IT service transitions for Axians in Switzerland. Ensuring quality and efficiency in service delivery while collaborating closely with stakeholders.
Responsibilities
Plan and execute transition projects with responsibility for quality, schedule and budget
Ensure service quality and compliance with Service Level Agreements (SLAs)
Coordinate changes and expansions of managed services
Conduct regular service review meetings with customers
Maintain open and transparent communication with customers regarding progress
Requirements
Several years of experience as a Project Manager, Transition Manager or Service Delivery Manager in a service provider environment
Solid knowledge of concepts and architectures in IT infrastructure
Excellent German and English skills, both written and spoken
Ability to identify relevant stakeholders and to collaborate with other professionals
Benefits
Share-based bonus programs for employees of the VINCI Group
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