Department Manager at The Paper Store responsible for delivering world class service and achieving sales goals. Leading a team, training staff, and maintaining operational standards in a fast-paced environment.
Responsibilities
delivering world class service
achieving sales goals
maintaining company standards in a fast paced retail environment
building and inspiring high-performing teams who achieve sales goals
managing payroll within budget
training staff in all areas of the store
executing and maintaining visual presentation standards
maintaining operational efficiencies
holding the team accountable for upholding The Paper Store mission statement, standards, and policies
Act as a TPS Champion by modeling the G.U.E.S.T. service approach
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Build customer loyalty by being friendly, attentive and respectful of customers
Inspire and motivate the team daily by delivering positive feedback
Contribute to a positive work environment by modeling ethical behavior, fostering open communication
Maintain awareness of all current promotions and process them correctly at the POS
Champion new product launches by being the material expert in new product information
Requirements
Previous experience in specialty retail is preferred
Demonstrate an ability to multi task while being attentive to customers
Ability to adapt to and lead change
Proficient in using Microsoft Office and POS Systems
Ability to be mobile on the sales floor and/or stock room for extended periods of time
Ability to work a flexible schedule to include nights, weekends, and holidays
Ability to work well, and be a leader, in a team environment
Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
Ability to work autonomously while paying strong attention to detail
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
Willingness to travel to new store openings, store remodels, etc.
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