Service Desk Analyst resolving user issues and providing technical support at Severn Trent. Engaging with Service Assurance and managing high priority incidents for effective service restoration.
About the role
- Analista de TI focusing on Zabbix monitoring for operational efficiency. Join Very Tecnologia in enhancing IT environment visibility and reliability.
Responsibilities
- Operate and maintain the Zabbix platform, ensuring proper operation and regular updates.
- Configure, review, and optimize templates, dashboards, items, triggers, and alerts.
- Support incident and event analysis, working on alert correlation and identifying potential root causes.
- Adjust thresholds and alerting policies according to the needs of N2 and N3 teams.
- Work collaboratively with the NOC to improve operational visibility.
- Support the evolution of monitoring by proposing improvements to alerting models and tool best practices.
- Document changes, standards, and best practices related to monitoring.
Requirements
- Hands-on experience with monitoring using Zabbix.
- Experience in Telecom NOC Level 1 (NOC N1) or infrastructure monitoring environments.
- Knowledge of event and alert correlation.
- Basic knowledge of IT and Telecom infrastructure (networks, servers, services).
Benefits
- Meal allowance / meal voucher
- Transportation voucher
- Health insurance
- Dental plan
- WellHub
- Competitive salary in line with the market.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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