SO
SONDAAnalista de Negócios
Business Analyst at SONDA participating in client projects. Focusing on planning, organization, and resource management in a collaborative environment.
About the role
- Defines and documents customer business functions and processes.
- Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
- Acts as a liaison between departmental end-users, technical analysts, information technology developers, and executive management team in the analysis, design, configuration, testing and maintenance of service management systems to ensure optimal operational performance.
- Plans, organizes and conducts business process re-engineering/improvement projects and/or management reviews thorough gap analysis and develop multiple solutions for identified gaps.
- Design new programs and processes by analyzing data, constructing workflow charge and diagrams, studying system capabilities and writing business requirements.
- Improve systems and processes by studying current practices and designing modifications.
- Prepare technical reports by collecting, analyzing and summarizing information and trends.
- Develop and implement QA process and protocol for all process improvement initiatives and new client on-boarding.
- Define scope by identifying optimum solution with contingency plans.
- Transfer necessary business view to IT developers to ensure implemented solution meets the needs of the business.
- Maintain project prioritization schedule for Operations to insure balance of process improvement deliverables with new client on-boarding.
- Fully Document Compliance oversight and build automation throughout Compliance cycle.
Requirements
- Bachelor’s in business management, Computer Science, or related field.
- 5 years of experience in project management, business operations or client services in financial services or related field, or combination of relevant experience and education.
- Demonstrated expertise in compliance audit and reporting, including internal audit set-up.
- Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.
- Must demonstrate strong analytical skills and able to translate data into action.
- Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively.
- Strong working knowledge of Microsoft Office including Microsoft Project or equivalent.
Benefits
- Medical, FSA & HSA, Dental, Vision + More!
- 401k - 100% vested once you start contributing.
- Generous company match!
- Regular employee health, wellness & engagement activities!
- Pet Insurance, because fur babies are important to us too!
- Beautiful local offices with on-site/hybrid options
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