Field Engineering Specialist providing technical support for Roche healthcare products. Responsible for installation, repair, and maintenance while maximizing customer satisfaction through effective service.
About the role
- Field Service Engineer providing technical support for advanced 3D printers and their systems. Delivering installation, repairs, and upgrades to ensure optimal performance.
Responsibilities
- Deliver exceptional technical support to customers by installing, servicing, repairing, and upgrading advanced 3D printers and their supporting systems.
Requirements
- Bachelor’s degree from an accredited university in an applicable field such as Engineering, Computer Science, or a related discipline.
- A minimum of 5 years of experience in:
- • Operating and maintaining complex machinery in lab or manufacturing environments.
- • Customer-facing field service roles.
- • Hands-on repair and calibration of advanced equipment.
- Independent operator: Demonstrated ability to perform independently at customer sites, recruiting additional experts only as required.
- Effective communicator: Ability to clearly articulate problem descriptions, action plans, priorities and results to customers and internal team members verbally and in writing.
- Attention to details/focus on quality: Aptitude to follow process instructions.
- Committed to results: The Field Service Engineering organization is measured by its ability to maintain machine availability.
- Technical aptitude: Has prior experience in machine troubleshooting and operation.
- Safety mindset: Demonstrated experience following established safety rules and regulations.
- Cool under pressure: Understands and reacts appropriately to customer escalations.
- Acts with Integrity & Trust: Widely trusted, direct, truthful and is a person of high character.
- Ability to be authorized for work in government and medical facilities.
Benefits
- healthcare coverage
- 401(K) employer contributions
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