Field Service Engineer providing technical support for advanced 3D printers and their systems. Delivering installation, repairs, and upgrades to ensure optimal performance.
Responsibilities
Deliver exceptional technical support to customers by installing, servicing, repairing, and upgrading advanced 3D printers and their supporting systems.
Requirements
Bachelor’s degree from an accredited university in an applicable field such as Engineering, Computer Science, or a related discipline.
A minimum of 5 years of experience in:
• Operating and maintaining complex machinery in lab or manufacturing environments.
• Customer-facing field service roles.
• Hands-on repair and calibration of advanced equipment.
Independent operator: Demonstrated ability to perform independently at customer sites, recruiting additional experts only as required.
Effective communicator: Ability to clearly articulate problem descriptions, action plans, priorities and results to customers and internal team members verbally and in writing.
Attention to details/focus on quality: Aptitude to follow process instructions.
Committed to results: The Field Service Engineering organization is measured by its ability to maintain machine availability.
Technical aptitude: Has prior experience in machine troubleshooting and operation.
Safety mindset: Demonstrated experience following established safety rules and regulations.
Cool under pressure: Understands and reacts appropriately to customer escalations.
Acts with Integrity & Trust: Widely trusted, direct, truthful and is a person of high character.
Ability to be authorized for work in government and medical facilities.
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