Global Customer Service Quality Expert defining and driving quality standards across CMA CGM’s shipping network. Focused on service excellence, reducing customer effort, and enhancing the customer journey.
About the role
- Customer Support Specialist offering high-quality services at Vaudoise insurance in Winterthur. Involves direct customer contact and collaboration with brokers in the region.
Responsibilities
- Preparing and processing quotes and handling all related administrative tasks in the area of asset insurance
- Managing claims within the authority of the general agency
- Actively collaborating with our field sales staff and brokers
- Direct customer contact by phone and at reception
Requirements
- Commercial training in the insurance industry and experience in customer support
- Strong service orientation with a structured and efficient working style
- Excellent written and spoken German
- Open, reliable and composed personality
- VBV certification advantageous
Benefits
- A pleasant working environment in a cooperative company that has been repeatedly voted one of the best employers
- Extensive social benefits, including flexible work arrangements and various employee discounts
- A dynamic and passionate team
- Employee well-being is the top priority
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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