Customer Service Representative supporting Asia customers for Teledyne Technologies. Responsible for processing orders, customer service requests, and compliance coordination from Tokyo office.
About the role
- Customer Support Specialist providing friendly service for Finnish customers via chat and email. Collaborating with teams to ensure a smooth and enjoyable customer experience.
Responsibilities
- Helping customers via live chat and email while and providing friendly and accurate support.
- Solving and following up on customer queries while collaborating with other teams to ensure a smooth experience.
- Sharing insights from customer interactions to improve the overall customer journey.
- Following and applying internal routines and quality standards, including responsible gaming, bonus requests, and customer data handling.
- Taking ownership of issues during your shift and finding efficient solutions to minimize impact on customers and the team.
- Translating texts for our website and newsletters as needed.
- Monitoring daily and weekly reports and taking action when necessary.
- Supporting other teams within the Services Department and helping mentor or train new team members.
- Working 8–10 hour rotating shifts between 08:00 and 00:00, including occasional weekends and public holidays.
Requirements
- You’re confident communicating in Finnish and English, and you keep your interactions clear, friendly, and professional.
- You’re service-minded and bring a positive, customer-focused attitude.
- Comfortable working with computers and troubleshooting issues efficiently.
- You're detail-oriented and well-organized, and able to take initiative while staying calm under pressure.
- A problem-solver who can multitask effectively and maintain a customer-first mindset.
- Flexible and adaptable, thriving during busy periods and shifting priorities with a smile.
- Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too!
Benefits
- Enjoy 28 days of vacation with the option to use your balance on business days only, effectively giving you up to 10 extra days off.
- Combined with flexible working hours, you can make the most of your time off.
- Elevate your well-being with monthly sports/health compensation, full sick leave coverage for the first 8 days, our in-house gym, and a chill games room to unwind.
- Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth.
- Our office is a cozy (and dog-friendly) haven right in the heart of the city.
- Enjoy complimentary fruits and beverages and free parking.
- Be part of the most legendary events and make amazing connections with colleagues from across the entire company.
- Comprehensive relocation support for a smooth transition.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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