Senior Customer Experience Manager ensuring client satisfaction and managing complex relationships at Q2. Building strong partnerships and overseeing project execution within banking solutions.
About the role
- Talent Manager at Robert Half developing business with clients and marketing services. Responsible for recruiting administrative and customer support professionals for clients' needs in a team environment.
Responsibilities
- Negotiate and develop business with new and current clients
- Market services via telephone, video, and in-person meetings
- Recruit, interview, and match administrative and customer support professionals with clients’ projects
- Manage ongoing engagements to deliver outstanding customer service
- Provide ongoing communication and career guidance to candidates
- Participate in local trade association and networking events to increase company presence
Requirements
- BA/BS degree preferred
- 1+ years administrative or customer support experience preferred
- 2+ years’ experience with Business Development in a Metrics Driven environment
- Success in developing new business in a multi‐call, multi‐decision maker environment
- Marketing to and closing top level decision makers at small/medium sized businesses
- Working knowledge of current Windows Operating System
- Proficient in Microsoft Office Suite
- Familiarity with any Contact Management Application (e.g., Salesforce)
- Knowledge of administrative and customer support department operations
- Positive attitude and an engaging businesslike approach.
Benefits
- group health insurance benefits (medical, vision, dental)
- flexible spending and health savings accounts
- life and accident insurance
- adoption, surrogacy and fertility assistance
- paid parental leave of up to 6 weeks
- short/long term disability
- paid time off for vacation, personal needs, and sick time
- up to 17 days of Choice Time Off (CTO) per calendar year
- up to 11 paid holidays per calendar year
- opportunity to contribute to the company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of contributions for eligible employees
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