Customer Service Specialist at Ron Heyman Agency providing personalized customer service and support. Identifying opportunities to cross - sell and assisting with customer inquiries in Phoenix, AZ.
About the role
- Customer Care Specialist providing best-in-class service for clients at Cox Automotive. Managing high volumes of tasks and resolving inquiries and issues promptly and efficiently.
Responsibilities
- Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issues and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed established key performance criteria
- Provide excellent client service and advocacy
- Work across the organization as needed to resolve client requests
- Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
- Perform outbound client calls regarding account status and follow ups
- Effectively communicate to the client how to use any of our client facing tools
- Perform other duties as deemed necessary by management
Requirements
- High School Diploma or GED required; College degree preferred (or equivalent experience)
- Minimum of 4 years of customer service experience or the equivalent
- Salesforce experience a strong plus
- Auction and/or logistics/transportation knowledge a strong plus
- Excellent oral and written communications skills, particularly in a phone or email context
- Attention to detail and follow-through
- Demonstrated ability to adapt in a changing environment
- Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
- Demonstrated experience being a customer-focused, service-oriented professional.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Manager providing strategic and frontline leadership at Bearingstar Insurance in Connecticut. Overseeing the CT Customer Service Department and developing exceptional service processes.
Assistant Customer Service Specialist at TDCX responsible for delivering exceptional support to customers via various channels. Focus on customer satisfaction and effective problem - solving in a BPO environment.
Assistant Customer Service Associate delivering support to customers at TDCX, a global business process outsourcing company. Responsible for customer communication and service resolution strategies in Singapore.
Customer Service Representative providing assistance in a fast - paced inbound call center for Financial Institutions. Handling account inquiries, transactions, and ensuring customer satisfaction.
Business Relationship Support Specialist at Wells Fargo managing a complex portfolio of customers and improving processes. Collaborating with internal teams to resolve customer issues and ensure compliance.
Global Customer Service Director overseeing customer service function across regions for Oticon Medical. Responsible for building a high - performing service model and leading an international team.
Retail Sales Consultant providing exceptional in - store customer service at Telstra. Empowering customers with product knowledge and solutions to enhance their telecommunications experience.
Retail Sales Consultant at Telstra providing customer service and tech solutions. Responsibilities include helping customers, meeting sales targets, and collaborating in a team environment.
Customer Service Representative for Coats providing service and support to customers across India. Managing orders, queries, and promoting digital solutions to enhance customer experience.