BG
Customer Service Representative in BWT focusing on technical support for spare parts requests. Engaging in customer support related to water technology installations and systems.
About the role
- Responsable de l'accueil et de l'expertise client en atelier automobile. Planification, suivi technique, et proposition de services pour garantir satisfaction client au sein du Groupe Vauban.
Responsibilities
- Greet and assess customers with a friendly, professional demeanor
- Schedule appointments and manage the workshop calendar
- Recommend additional products and services
- Manage technical and administrative follow-up of customer files
- Monitor work progress and handle complaints and claims
Requirements
- Vocational qualification (CAP) to higher technician certificate (BTS) in automotive maintenance or after-sales
- Minimum 2 years of proven experience in a similar role
- Competitive drive and strong commercial/sales orientation
- Technical aptitude
- Customer-service mindset and ability to reassure clients
- Detail-oriented and proactive
- Proficient in administrative tasks and scheduling
Benefits
- Health insurance
- Meal vouchers
- Group profit-sharing plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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