Consultant in digital construction process management at ZECH|Planning and Technology in Hamburg. Supporting project teams throughout the software lifecycle and optimizing digital use cases.
BG
Onsite Customer Service Representative, Spare Parts Sales – Technical Support in the Customer Service Center
Posted 2 hours ago
About the role
- Customer Service Representative in BWT focusing on technical support for spare parts requests. Engaging in customer support related to water technology installations and systems.
Responsibilities
- Provide telephone and written consultation for spare parts requests across building services, building and industrial technologies, and project business
- Provide technical support to customers for all inquiries related to domestic, building, and industrial technology systems
- Receive spare parts orders by phone and in writing, enter orders into the ERP system, and ensure on-time delivery in close cooperation with the specialist departments
- Independently prepare quotations for spare parts requests
Requirements
- Successfully completed commercial apprenticeship with a good technical understanding, or alternatively a completed apprenticeship in a sanitary or electrical trade with solid commercial understanding
- At least two years of professional experience in administrative processing
- Good knowledge of MS Office and an ERP system
- Strong team player with customer focus, reliability, and organizational skills
Benefits
- Flexible working hours: Whether early riser or late starter, our flexible working hours allow us to find the right model for everyone; we generally do not require core hours.
- Retirement planning: In addition to our in-house occupational pension options, we are happy to support existing contracts where possible.
- Stay fit: Healthy employees matter to us. We offer the option to lease a JobRad bicycle and cover the cost of employees’ Gymondo membership.
- Mobile and sustainable: Our employee discount makes the Deutschlandticket even cheaper. The Deutschlandticket can, of course, also be used for private travel.
- Employee discounts: Staff receive discounts in the BWT shop and through common employee discount programs.
- Onboarding: As part of our Welcome Day, we welcome all new employees every month. In addition to a comprehensive onboarding plan, new hires receive an onboarding buddy and various training sessions.
- Continuous learning and career paths: Through the BWT Academy we continuously provide knowledge about water treatment. We plan individual further training together to develop maximum potential. Leadership careers are possible, and we actively support technical career paths as well.
- Finally: We also provide free water and coffee. Specially: our water and coffee are treated and mineralized according to BWT standards.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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