Associate Relationship Manager providing banking solutions and strategic advice for clients and prospects. Collaborating with leadership and senior bankers on credit and portfolio management tasks.
About the role
- Senior Account Manager in Toronto managing client relationships for a retail media platform. Leading strategy sessions and enhancing client success with data-driven insights and SaaS expertise.
Responsibilities
- Serve as the primary strategic lead for a large retail media client, acting as a trusted advisor, developing strong relationships and aligning Vantage solutions to client objectives for retail media business outcomes
- Architect and refine launch processes, ensuring cross-functional teams are aligned and executing effectively
- Lead recurring strategy sessions and QBRs, presenting results, delivering clear insights, optimization paths, recommendations, and growth roadmaps
- Partner with the Ad Ops Team to ensure high-quality campaign execution and translate performance insights into strategic recommendations
- Deliver sophisticated, data-driven campaign analysis to inform client marketing strategies and enhance platform ROI
- Facilitate advanced platform enablement and training for new clients, collaborating with Ad Ops to ensure seamless technical onboarding
- Oversee procurement and contracting workflows in partnership with the Vantage Finance Team
- Direct technical integration and product onboarding activities with the Vantage Development Team, ensuring a smooth transition from sales to execution
- Apply strong SaaS product and project management skills to manage timelines, risks, requirements, and delivery across product workstreams
- Dive into the Vantage platform to build product expertise, troubleshoot issues, understand product capabilities, and guide clients confidently through implementation
- Provide mentorship and guidance to account management and customer success managers, contributing to the development of best practices and scalable processes.
Requirements
- Significant experience in account management, client success, sales, or project leadership roles—ideally within digital advertising, SaaS, or retail technology
- Strong technical and analytical aptitude with the ability to master complex systems and leverage tools such as Smartsheets, HubSpot, Asana, Zoom/Teams, Slack, Hugo, Jira, and G-Suite
- Outstanding communication, presentation, and client-facing leadership skills, with the ability to influence senior stakeholders
- A strategic thinker with exceptional project management abilities and a track record of driving measurable business outcomes
- Thrives in fast-paced, high-growth environments and excels at building structure and process where needed
- Demonstrated ability to exceed goals, proactively identify opportunities, and operate with a high degree of ownership and autonomy
- Competitive, self-motivated, and deeply committed to delivering exceptional client experiences.
Benefits
- health insurance
- flexible work arrangements
- remote-friendly setup
- home office support
- annual company retreats
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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