Customer Solutions Consultant responsible for promoting sales and enhancing customer relationships using UPS's expertise in various sectors. Position involves virtual meetings, documentation, and customer training.
About the role
- Solutions Architect leading technical implementation and providing guidance for enterprise customers at Vanta. Collaborating cross-functionally to ensure customer success with security solutions.
Responsibilities
- Lead the technical implementation for our largest Enterprise customers, ensuring successful deployment of Vanta’s Trust Management Platform.
- Collaborate with customers to understand their security and compliance requirements, and design tailored solutions to meet their needs.
- Participate in customer pre- and post-sales scoping calls, and engage in ongoing, recurring collaboration with customers; including but not limited to kick-off calls, executive business reviews, audit readiness conversations and partner meetings.
- Provide expert guidance on Vanta’s platform capabilities, best practices, and integration strategies.
- Work closely with Product and Engineering teams to influence product enhancements and address customer feedback.
- Conduct training sessions and workshops for customers to ensure they are fully equipped to use Vanta’s platform effectively.
- Serve as the primary technical point of contact for strategic Enterprise customers, building strong relationships and ensuring their ongoing satisfaction.
Requirements
- Minimum of 5+ years of technical experience, as well as 3+ years being customer-facing in a Solution Architect or similar role, preferably within the security or compliance industry supporting large Enterprise customers.
- You are proficient in one or more of the following languages: Python, Java, C#, Ruby, or .NET.
- You have a solid understanding of the application development lifecycle and RESTful API design concepts, with considerable experience in scripting against APIs.
- Strong technical background, with proficiency in security protocols, cloud infrastructure, and software integration.
- You thrive in dynamic environments where ambiguity is common
- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
- Excellent project management skills and proven track record of successfully leading large-scale enterprise implementations.
- Experience handling client expectations and project scope during all stages of a customer journey
- Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.
- Relevant certifications (e.g., CISSP, CISM, AWS Certified Solutions Architect) are a plus.
Benefits
- Industry-competitive salary and equity
- Healthcare stipend towards health insurance for you and your dependents
- 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
- Health & wellness stipend
- Remote workspace stipend
- Commuter benefits for team members who attend the office
- Internet and cellphone stipend
- 9 company paid holidays
- 20 days of PTO per year
- Virtual team building activities, lunch and learns, and other company-wide events!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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