Hybrid IT Operations Engineer

at Vanta

• Job title: IT Operations Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $105,000 - $124,000 per year
• Degree requirement: No Education Requirement
• Tech skills: Jamf, MacOS
• Location requirements: Hybrid, San Francisco, United States

About the role

• IT Operations Engineer providing high-quality IT support across Vanta’s teams in-office and remotely. Handling onboarding logistics and maintaining in-office technology, contributing to a seamless tech experience.

Responsibilities

• Provide timely, high-quality IT support to Vanta’ns in-office and remotely across time zones
• Handle onboarding and offboarding logistics, including account provisioning and hardware management
• Own the setup, maintenance, and reliability of in-office technology (AV, networking, etc.) in our flagship office
• Administer SaaS tools such as Google Workspace and Okta
• Help manage macOS devices via Jamf and assist with security/compliance configurations
• Document workflows and improve IT processes for scale
• Participate in an on-call rotation for urgent support issues
• Create and maintain clear, user-friendly documentation for internal processes, tools, and workflows

Requirements

• Communicate clearly and confidently, translating technical issues into approachable language
• Provide timely, thoughtful support with a strong focus on the end-user experience
• Bring hands-on experience with SaaS tools like Google Workspace, and know how to scale them effectively
• Understand identity and access management best practices, ideally with experience using Okta
• Comfortable supporting macOS environments and managing a distributed device fleet (bonus points for Jamf experience)
• Collaborate effectively across teams, building strong relationships with partners in People, Security, Workplace, and other key teams
• Thrive in fast-paced, high-growth environments with shifting priorities
• Take initiative and operate effectively with minimal oversight
• Ability to work in our San Francisco office in a hybrid setting (3-4 days a week)
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact

Benefits

• Industry-competitive salary and equity
• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
• 16 weeks fully-paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for team members who report to the SF and NYC office
• Family planning benefits
• Matching 401(k) contribution with immediate vesting
• Flexible PTO policy, plus 80 hours of Sick Time
• 11 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!