Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
About the role
- Customer Care Specialist supporting Vaisala Weather customers globally via phone, email, chat, and service tickets. Ensuring high-quality service and documenting customer interactions in CRM.
Responsibilities
- You will be part of our Weather Customer Frontline team.
- Customer experience is one of the key focus areas for Vaisala.
- You will support Vaisala Weather customers globally and ensure that every single customer contact is looked after with high-quality service.
- As a Customer Care Specialist, you will take care of our global customers across multiple industries.
- As the primary interface with customers via phone, email, chat, and service tickets, you will play a critical role in our international team to support global customers in selected channels.
- Functioning in frontline role as primary interface with Vaisala customers; via phone, email, chat, and service cases.
- Documenting customer interactions with accurate and detailed records in company CRM (Salesforce).
- Training our integrated AI solution in escalation practices.
- Collaborating with cross-functional peers to exceed customer expectations and discover opportunities for improvement.
- Providing feedback that will help shape the Customer Frontline department’s operations and further develop the customer experience.
- Working with various stakeholders throughout the organization and across the world.
Requirements
- Passion for customer satisfaction by actively listening to and comprehending customer needs, delivering effective solutions, and fostering strong relationships.
- Experience as a direct point of contact in customer-focused roles, allowing for an understanding of customer expectations and needs.
- Possesses the ability to work effectively both as part of a team and independently, adapting to different work styles and collaborating to achieve shared goals.
- The desire to develop and grow, with an eagerness to learn new things.
- Proficient in using Microsoft Office Suite and CRM tools, with additional experience in Salesforce being a plus.
- Fluent in English, both written and spoken.
Benefits
- Hybrid flexibility – have the flexibility for hybrid working, with at least 1 day a week expected in the office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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