B2B Customer Support Specialist ensuring inquiries are resolved quickly. Supporting clients through effective communication and diligent ticket management in a hybrid work environment.
About the role
- Customer Care Specialist supporting Vaisala Weather customers globally via phone, email, chat, and service tickets. Ensuring high-quality service and documenting customer interactions in CRM.
Responsibilities
- You will be part of our Weather Customer Frontline team.
- Customer experience is one of the key focus areas for Vaisala.
- You will support Vaisala Weather customers globally and ensure that every single customer contact is looked after with high-quality service.
- As a Customer Care Specialist, you will take care of our global customers across multiple industries.
- As the primary interface with customers via phone, email, chat, and service tickets, you will play a critical role in our international team to support global customers in selected channels.
- Functioning in frontline role as primary interface with Vaisala customers; via phone, email, chat, and service cases.
- Documenting customer interactions with accurate and detailed records in company CRM (Salesforce).
- Training our integrated AI solution in escalation practices.
- Collaborating with cross-functional peers to exceed customer expectations and discover opportunities for improvement.
- Providing feedback that will help shape the Customer Frontline department’s operations and further develop the customer experience.
- Working with various stakeholders throughout the organization and across the world.
Requirements
- Passion for customer satisfaction by actively listening to and comprehending customer needs, delivering effective solutions, and fostering strong relationships.
- Experience as a direct point of contact in customer-focused roles, allowing for an understanding of customer expectations and needs.
- Possesses the ability to work effectively both as part of a team and independently, adapting to different work styles and collaborating to achieve shared goals.
- The desire to develop and grow, with an eagerness to learn new things.
- Proficient in using Microsoft Office Suite and CRM tools, with additional experience in Salesforce being a plus.
- Fluent in English, both written and spoken.
Benefits
- Hybrid flexibility – have the flexibility for hybrid working, with at least 1 day a week expected in the office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
As a Werkstudent in Sales Operations, support sales and customer processes for a tech startup. Collaborate with teams to ensure optimal operation while gaining practical experience.
Customer Experience Specialist supporting small businesses with financial solutions through empathy and problem - solving. Engage with customers via phone and email to enhance their experience.
Customer Experience Specialist engaging with small business customers in empathetic support via phone and email. Collaborating across departments to resolve issues and improve customer experience.
Customer support and audit coordination staff for Intertek, a global quality and safety certification company. Managing audits and customer relationships across Germany, Austria, and Switzerland.
Customer Care Advisor engaging residential and business customers for Canadian Fiber Optics via various channels. Troubleshooting technical issues and ensuring customer satisfaction in a collaborative environment.
Customer Care Representative responsible for handling customer service issues regarding benefits and claims. Analyzing inquiries and providing accurate information to callers and internal teams.
Customer Service Representative providing support for inquiries regarding product selection and services at USABlueBook. Responsible for knowledge of products, responding to requests across various communication channels.
Small Animal Customer Service Representative at Quakertown Veterinary Clinic providing exceptional service to pet owners. Responsibilities include client interaction and administrative tasks in a veterinary setting.
Claims Support Representative managing customer inquiries and claim submissions in insurance. Engaging with customers and ensuring proper documentation and compliance during claims process.