Customer Service Officer responsible for accurate order fulfillment and resolving customer issues. Collaborating with business units to ensure compliance with company guidelines in Hong Kong.
About the role
- Customer Experience Analyst at UTEC analyzing client experience data. Identifying trends and evaluating the impact of CX initiatives in a hybrid work environment.
Responsibilities
- Análisis de Datos de Experiencia del Cliente
- Recopilar y analizar datos cuantitativos y cualitativos relacionados con la experiencia del cliente, utilizando herramientas analíticas
- Identificar patrones y tendencias en el comportamiento del cliente, así como en sus niveles de satisfacción y lealtad.
- Evaluar el impacto de las iniciativas de CX
- Proporcionar informes periódicos sobre el desempeño de las iniciativas de CX
Requirements
- Egresado, Bachiller o Titulado de Marketing, Psicología, Administración de Empresas, o carreras afines.
- Deseable: Especializaciones en Customer Experience, Behavioral Design, Herramientas analíticas y de visualización.
- Mínimo 2 años de experiencia en análisis de datos, experiencia del cliente o investigación de mercado / clientes.
- Habilidades Analíticas: Dominio de herramientas de análisis de datos y visualización de datos.
- Habilidades Blandas: Excelentes habilidades de comunicación escrita y verbal.
- Fuerte enfoque en la satisfacción del cliente y comprensión de sus necesidades y expectativas.
- Pensamiento crítico y capacidad para resolver problemas.
- Habilidad para trabajar en equipo y colaborar con diferentes departamentos.
- Creatividad en la identificación de oportunidades de mejora en la experiencia del cliente.
Benefits
- EPS y Seguro oncológico cubierto al 100%
- Plataforma de capacitación personalizada.
- Descuentos en más de 200 establecimientos.
- Oportunidad de aprender e involucrarte en distintos proyectos de UTEC.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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