AI Product Manager collaborating with educators to develop AI - enhanced Mother Tongue Language learning solutions for effective education delivery.
About the role
- Product Manager driving product visioning, planning, and development at U.S. Bank. Focused on customer experience and delivering fintech solutions.
Responsibilities
- Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.
- Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap.
- Defines product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and breaks down work into actionable steps to facilitate product discovery, design, development and delivery.
- Manages the end-to-end product lifecycle and drives the product roadmap leveraging OKRs (Objectives and Key Results).
- Creates the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes.
- In the case of technical products, understands and cares for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product.
Requirements
- Product Management experience
- Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
- Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value
- Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point
- Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products
- Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations
- Preferred skills: product PnL, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, agile ways of working, go to market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity
- Financial services, card/fintech platform experience; familiarity with risk, compliance, and regulatory expectations.
- Experience scaling operations and/or through major enterprise expansions.
- Formal training/certifications in SRE/incident management, change management or similar.
- Vendor/partner governance and contract/SLA management experience
- 10+ years in product operations, support/operations excellence, or large ‑ scale platform operations, including 3+ years leading managers or multi ‑ disciplinary teams.
- Proven record building operating models, Service Level Agreements/Operating Level Agreements, and Key Performance Indicators frameworks for high ‑ scale products; hands ‑ on with incident/major event management and post ‑ mortems.
- Demonstrated success driving cross ‑ functional programs end ‑ to ‑ end in complex, regulated or enterprise environments.
- Exceptional communication and stakeholder management; ability to influence and align executives and partner leaders.
- Fluency with operational tooling & analytics (e.g., ServiceNow/Jira or equivalent; dashboarding/BI).
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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