AI Product Manager collaborating with educators to develop AI - enhanced Mother Tongue Language learning solutions for effective education delivery.
About the role
- Servicing Specialist handling payment processing and issues for small businesses at Parafin. Collaborating with teams to enhance the payment experience and support operations.
Responsibilities
- Investigate and resolve issues in the areas of processing payments, creating alternative payment plans, error handling, and other related tasks to ensure full payment collections.
- Provide quality service to small business owners via email, SMS, and phone, with a focus on debugging and resolving payment issues.
- De-escalate scenarios and present resolutions for tough-to-navigate situations.
- Identify and track payment issues to ensure transparency and decrease missing payments over time.
- Provide necessary documentation, details, and evidence in a timely manner to ensure all payment issues are addressed.
- Work with the Customer Support and Funding teams to build feedback loops and processes in servicing customers.
- Work directly with management and product ops managers for ongoing improvements of the merchant experience, including but not limited to systems, process, and product-level improvements.
- Work in a startup environment with the goal to strive for improvement with both the quality and method of the interaction with merchants.
- Review current processes and provide feedback on how to improve the function, question the status quo as well as call out inefficiencies to address.
- Support other product functions with your specialties as needed.
Requirements
- 2+ years of experience with loan servicing
- Strong understanding of payments, ACH failures, and return codes
- Excellent communication skills
- Thrive in an entrepreneurial environment
- Data-driven approach to monitoring and optimizing recovery rates
- Desire to have an impact, grow your career, and be a game changer in the space for Parafin
- Experience working in a fintech startup.
- Experience building a team and processes from the ground up
- Fluency in (or desire to learn) data analysis skills and tools, such as SQL / R / Python
Benefits
- Equity grant
- Medical, dental & vision insurance
- Unlimited PTO
- Work from home flexibility
- Commuter benefits
- Free lunches
- Paid parental leave
- 401(k)
- Employee assistance program
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Senior Product Operations Manager coordinating product initiatives across teams in a dynamic iGaming company. Focused on alignment, execution, and delivery in a fast - paced environment.
New Product Operations Leader at Sonos overseeing the manufacturing development of consumer electronics. Leading cross - functional teams to ensure successful product launches, quality, and budget management.
Product Operations Analyst responsible for enhancing functionality and user experience through data analysis. Collaborating with cross - functional teams in an early - stage startup environment.
Product Operations Analyst responsible for data analysis and customer requirements in a London - based startup. Collaborating with stakeholders to enhance product functionality and user experience with flexible work options.
Product Operations Intern enhancing product processes at Flare, a cyber threat intelligence startup. Collaborate with teams to document and improve operations while gaining hands - on experience.
Product Ops Specialist managing operational aspects of products for Assurity Trusted Solutions. Driving success from implementation to ongoing support with cross - functional collaboration.
Product Operations Specialist supporting operations for fintech startup focused on helping small businesses. Responsible for payment processes, troubleshooting issues, and data analysis in a fast - paced environment.
Advisor in Product Operations executing product strategy across multiple workstreams at TransUnion. Managing dependencies, surfacing risks and KPIs to senior leadership for timely deliverables.
Product Manager driving product visioning, planning, and development at U.S. Bank. Focused on customer experience and delivering fintech solutions.