Senior Manager leading the Product Operations team for Patient Experience subdivision at athenahealth. Shaping portfolio decisions and driving feature delivery for a thriving healthcare ecosystem.
About the role
- Senior Product Operations Manager coordinating product initiatives across teams in a dynamic iGaming company. Focused on alignment, execution, and delivery in a fast-paced environment.
Responsibilities
- Act as the primary operational link between Product and Technology, ensuring total alignment on scope, priorities, timelines, and delivery expectations.
- Maintain high-level oversight of the product delivery pipeline across multiple teams, ensuring initiatives progress as planned and blockers are actively managed.
- Track epics, stories, and dependencies across backend, frontend, and integration teams to highlight delivery risks, misalignments, or slippage early.
- Work closely with Product Owners to ensure tickets are correctly created, scoped, prioritized, and maintained to uphold quality and consistency.
- Coordinate cross-team dependencies across backend, frontend, QA, and integration platform teams to avoid last-minute surprises.
- Support structured planning and estimation processes by ensuring all assumptions, constraints, and sequencing logic are documented and understood.
- Act as a point of escalation for delivery issues, driving resolution across Product, Tech, and QA without defaulting to rigid hierarchy.
- Partner with Sportsbook QA and release stakeholders to support realistic release planning, readiness checks, and controlled rollouts.
- Ensure that operational, trading, compliance, and commercial considerations are fed into product delivery in a structured and disciplined manner.
- Provide regular, clear delivery updates to senior stakeholders, focusing on status, critical risks, dependencies, and required decisions.
- Identify recurring delivery issues or process gaps and propose practical improvements that increase predictability and reduce friction.
- Help protect teams from unplanned BAU pullback by making trade-offs and impact visible to decision-makers.
- Support organizational scale by ensuring delivery processes remain effective as the number of initiatives and teams increases.
Requirements
- 5+ years of experience in product operations, technical program management, or a similar delivery-focused role within a complex B2B technology environment.
- Deep understanding of product development within a Sportsbook or similarly high-concurrency platform.
- Proven track record of aligning engineering, Product Owners, and QA teams across multiple concurrent initiatives toward a single delivery goal.
- Comfortable navigating high levels of uncertainty and a talent for turning abstract ideas into clear, actionable next steps.
- Strong grasp of agile delivery and can navigate, evaluate, and implement frameworks that drive maximal efficiency without introducing unnecessary bureaucracy.
- Strong analytical skills and the technical competency to use delivery data to make informed decisions on sequencing and trade-offs.
- Confident influencer who can simplify complex technical delivery topics and dependencies for non-technical senior stakeholders.
- Strong attention to detail while maintaining the ability to identify broader delivery risks and market pressures.
- Highly organized with a natural bias toward action, preferring to drive momentum and execution over endless discussion.
- Proficient in the modern product stack, with advanced hands-on experience in Jira and Confluence, using tools like Notion or Miro to create a "single source of truth" and cross-team visibility.
Benefits
- Remuneration package that meets the highest industry standards.
- Performance-based bonus plan that reflect your achievements and contributions towards our shared objectives.
- Office, Hybrid and Remote options considered.
- Benefit from a private healthcare plan.
- Participate in our auto-enrolment pension plan.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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