Join SimCorp as a Service Delivery Consultant in FinTech, providing solutions and support for financial clients. Work in a collaborative environment and contribute to client success - focused initiatives in Pistoia/Trieste.
About the role
- Client Relationship Consultant at U.S. Bank building relationships with banking customers via multiple channels. Engaging clients to provide financial advice and services tailored to their needs.
Responsibilities
- Build relationships with customers via in-person, appointment, and virtual communications.
- Provide best possible counsel while adapting to a digital-first mindset.
- Assess and address customers' banking needs.
- Educate clients on available deposit and loan products and services.
- Proactively outreach to clients to identify their unique goals.
- Open new consumer and business accounts and process service requests.
- Develop partnerships with branch team members to better serve clients.
- Maintain knowledge of consumer and business banking products.
Requirements
- High school diploma or equivalent
- Typically has a minimum of one to two years of job-related, retail banking experience or a combination of experience and commensurate training
- Proven ability to build and foster relationships with clients through proactive outreach and follow up
- Ability to effectively engage and communicate with clients
- Basic knowledge of applicable bank and branch policies, procedures and support systems
- Proven customer service and interpersonal skills
- Experience with using and demonstrating digital products and self-service technologies
- Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
- Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
- Experience in the financial services industry preferred
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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