Clinical Consultant managing product demand and training healthcare professionals in assigned accounts. Collaborating with sales to plan educational programs and ensure product usage.
About the role
- Join SimCorp as a Service Delivery Consultant in FinTech, providing solutions and support for financial clients. Work in a collaborative environment and contribute to client success-focused initiatives in Pistoia/Trieste.
Responsibilities
- Evaluate problems and issues which occur in SimCorp Dimension at internal or external clients to provide convincing and timely solutions
- Co-operate closely with SimCorp colleagues and the SimCorp clients to prioritize and provide best-practice solutions
- Advise and service our clients by providing best practice market solutions related to the usage of SimCorp Dimension in an optimal, future-oriented way
- Implement additional functionality in SimCorp Dimension for existing customers also addressing issues in new areas of expertise to fulfil our clients’ demand for additional, value-adding functionality
- Assess creatively customer requirements regarding system enhancements of a highly complex nature and address these to product management to ensure that product management is always aware of future market requirements
- Co-operate closely with other professionals within SimCorp to share knowledge and ensure efficient solutions for the clients
- Contribute to knowledge transfer by conducting training or ad-hoc coaching and developing new training to ensure the clients use the software in an optimal way
- Contribute to wider policy making including the development of practices, processes and procedures, and provide input to the strategic direction of the function
- Work on the EMEA shift, with occasional weekend and public holiday duties. Extended hours may also be required at times
Requirements
- Educational background in STEM or Finance
- Know-how in at least one of the following areas: Front Office, Back Office, Accounting processes or Financial Transaction Workflows
- Good methodical skills and attention to detail
- Problem-solving skills and a solution-focused attitude
- Proven record of delivering high client satisfaction
- Ability to work well in a time-sensitive situation
- Efficient communication and consulting skills
- Team spirit and a desire to share your knowledge
- Fluency in English, additional language abilities would be of advantage
Benefits
- Hybrid working model (2 days per week in the Pistoia/Trieste office)
- Health insurance and pension plan connected to labor agreement
- 13th and 14th-month pay, plus annual performance bonus
- Ticket restaurant (8,50 EUR per day)
- Professional training and courses (starting from a 3-week SimCorp Dimension® Academy)
- Possibility to develop your career in an international environment
- Integration events and health-related initiatives
- Up to 20 remote workdays abroad per calendar year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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