Senior Operations Risk Manager at Manulife handling global operational risk initiatives. Leading risk governance programs and collaborating with senior leadership in the insurance sector.
About the role
- Risk Manager overseeing fiduciary activities within Personal Trust and Investments across Wealth Management at U.S. Bank. Collaborating with senior leadership to ensure compliance and manage risks.
Responsibilities
- Partner with Senior and Executive Leaders across WCIB, as well as Risk/Compliance/Audit (RCA) Consultants, RCA Managers, and other Senior RCA Managers, to oversee the development, implementation, and ongoing maintenance of an effective risk management framework supporting fiduciary activities within Personal Trust and Investments.
- Lead projects and ongoing activities that ensure compliance with applicable federal, state, and local laws and regulations.
- Proactively identify risk gaps and drive sustainable solutions to minimize losses resulting from inadequate processes, systems, or human error.
- Accountable for the active identification, assessment, escalation, and response to risks, as appropriate.
- Influence policies, procedures, and governance to support business objectives while mitigating risk and regulatory exposure.
- Ensure effective partnership between the Line of Business and the first, second, and third lines of defense.
- Identify, assess, monitor, and report on risks, processes, and controls within established risk appetite.
- Partner with the business on strategic initiatives to ensure risks are appropriately identified, documented, reported, and escalated.
- Provide advisory and implementation support for management responses designed to mitigate identified risks.
- Perform risk assessments to evaluate adherence to policies and procedures, accurately identify risks, and drive remediation activities.
- Provide guidance on achieving and sustaining compliance with regulatory, industry, and contractual requirements.
- Support Wealth Management in demonstrating evidence of control design and operating effectiveness and identify and escalate control gaps in a timely manner.
- Deliver targeted, actionable risk reporting to senior leaders and executive management.
- Serve as a functional liaison between Wealth Management and the second and third lines of defense.
Requirements
- Typically 12 or more years of relevant experience in fiduciary activities, securities markets, or related financial services risk, compliance, or audit functions.
- Bachelor’s degree or advanced degree, or equivalent work experience.
- Strong understanding of applicable laws, regulations, financial services, and regulatory trends impacting fiduciary activities within Personal Trust and Investments.
- Strong understanding of business line operations, products, systems, and associated risks and controls.
- Thorough knowledge of Risk, Compliance, and Audit (RCA) competencies and governance frameworks.
- Demonstrated leadership in managing complex processes, projects, and cross‑functional initiatives.
- Ability to operate effectively in a highly regulated, fast‑paced environment and manage conflict constructively.
- Strong written and verbal communication skills, including the ability to influence senior leaders.
- Strong analytical, problem‑solving, and negotiation skills.
- Proficiency in Microsoft Office applications.
- Applicable professional certifications (e.g., CFIRS, CPA, CAMS, CRCM, or similar).
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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