Senior Operations Risk Manager at Manulife handling global operational risk initiatives. Leading risk governance programs and collaborating with senior leadership in the insurance sector.
About the role
- Head of Insurance and Risk overseeing risk governance and insurance strategies for Circle K. Leading casualty claims management and collaboration across operational teams in a global company.
Responsibilities
- Build and maintain a comprehensive global risk management framework aligned with operational, financial, environmental, and regulatory priorities.
- Identify and assess risks across retail operations, fuel distribution, transportation, environmental compliance, and supply chain.
- Lead enterprise risk committees, reporting processes, and executive‑level risk communication.
- Advise senior leadership on emerging risks, including environmental liability, cyber threats, regulatory shifts, and market volatility.
- Design and manage global insurance programs covering property, casualty, auto/fleet, workers’ compensation, environmental liability, cyber, and specialty risks.
- Lead annual renewals, market negotiations, and program structuring to optimize coverage, retentions, and total cost of risk.
- Maintain strong relationships with brokers, carriers, TPAs, and risk engineering partners.
- Oversee end to end management of casualty claims, including: General liability (slip‑and‑fall, premises liability), Auto liability (fleet accidents, fuel transport), Workers’ compensation (retail and logistics workforce), Product liability (fuel quality, foodservice).
- Collaborate with operations, environmental health & safety, legal, HR, and supply chain teams to reduce risk exposure across thousands of retail sites and fuel assets.
- Manage global insurance budgets, including premiums, retentions, deductibles, and claims reserves.
Requirements
- Bachelor’s degree required; advanced degree or professional designation (ARM, CPCU, CRM, JD) preferred.
- 12–15+ years of progressive experience in risk management, insurance, or claims leadership, ideally within retail, fuel distribution, logistics, or similarly complex operational environments.
- Deep expertise in casualty claims, including high‑volume retail claims and fleet‑related exposures.
- Strong negotiation skills and established relationships within the insurance and risk management community.
- Proven ability to lead global programs and influence senior stakeholders.
- Exceptional analytical, communication, and strategic‑thinking capabilities.
Benefits
- Competitive Salary
- Complete benefits packages (medical, dental, deferred compensation plan, employee stock plan, etc.).
- People Perks which allows for great discounts on food and fuel.
- Vacation / PTO time
- Work in a collaborative, dynamic and high performing team.
- Work for a leading, innovative, and growing company in convenience stores operations.
- Fortune 500 company and a 5-time Gallup Exceptional Workplace Award Winner.
- Tuition reimbursement of $5,000 per year.
- Learning opportunities to develop new skills and to evolve professionally in a fast-growing company.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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