Product Manager leading automation and AI solutions in financial services with a focus on customer experience. Collaborating across teams and driving operational efficiency in a fast-paced environment.
Responsibilities
Support feature-level roadmaps aligned to the Operations Enablement product vision, business priorities, and regulatory obligations.
Identify opportunities for automation, AI/ML, and workflow orchestration to reduce manual effort, cycle times, and error rates.
Apply OKRs, outcome-based metrics, and value frameworks to guide prioritization and measure impact.
Support end-to-end product lifecycle from discovery, ideation, and experimentation through delivery, launch, and optimization for assigned features.
Partner with Agile delivery teams to define clear product requirements, user stories, acceptance criteria, and success metrics.
Validate solutions through customer and employee feedback, data analysis, and experimentation (e.g., A/B testing, pilots, phased rollouts).
Collaborate with Engineering and Data teams to deliver intelligent automation (RPA, workflow automation, event-driven processing) and AI/ML-enabled capabilities (e.g., decisioning, classification, routing, recommendations).
Identify operational pain points and facilitate design of scalable solutions that improve efficiency, quality, compliance, and resiliency.
Requirements
3+ years of Product Management experience, preferably in financial services, FinTech, operations, or platform products.
Strong understanding of operational processes, risk management, and regulatory constraints.
Experience working in Agile product teams using tools such as JIRA, Confluence, or similar.
Ability to work independently with directional guidance and manage multiple priorities.
Excellent communication, storytelling, and stakeholder management skills.
Familiarity with Salesforce, servicing platforms, or enterprise workflow management systems.
High level knowledge of or experience with AI/ML-enabled products, intelligent automation (RPA), or workflow platforms.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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