Functions as the primary daily contact for commercial banking customers at U.S. Bank. Maintains customer relationships, identifies needs, and provides support services.
Responsibilities
Functions as the primary daily contact between commercial banking customers and U.S. Bank
Maintains and expands the relationship with customers by providing overall customer support services
Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship
Identifies products and services that meet customers needs
Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures
Requirements
Associate's degree, or equivalent work experience
Three to five years of experience in financial services industry
Excellent verbal, written, and interpersonal communication skills
Outstanding customer service and problem resolution skills
Proficient computer skills, especially Microsoft office applications
Experience with department-specific systems
Advanced knowledge of departmental and bank products and services
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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