Senior Finance Operations Manager leading and optimising financial operations at Ofload. Ensuring compliance, scalability and implementing touchless invoicing initiatives for growth and efficiency.
Responsibilities
Manage and coach a team of AR/AP Officers and Assistants across multiple locations (Melbourne, Sydney, Philippines).
Support development plans, set clear expectations, and foster continuous improvement initiatives.
Treasury & Cash Management: Forecast and manage cash flows, oversee payment runs, and optimise working capital.
AP & AR Ownership - Lead end-to-end AR and AP processes (including OPEX related), ensuring accuracy, efficiency, and strong cash performance
Build clearer triage pathways and SLAs for billing/payment issues
Partner with FP&A, Finance Transformation and Financial Accounting teams to support reporting and month-end processes
Ensure accuracy and timeliness of billing operations, monthly close processes, and reconciliations across finance systems.
Oversee AP/AR aging and Working Capital performance metrics
Participate in MBRs and QBRs with customers as required
Build trusted relationships with our customers and carriers to increase stickiness and solve problems promptly
Own the finance onboarding journey for both customers and carriers. Partner cross-functionally to ensure a seamless and scalable experience during strategic go-lives, from first invoice to first payment.
Partner with Product, Operations, and Tech to automate manual workflows and scale financial operations.
Lead initiatives to increase invoice automation and reduce friction, both on the AP and AR side, to get us closer to 100% touchless transactions.
Act as business owner for key finance operations systems (Internal OCR tool, Machship, OFX, Eftsure, Airwallex)
Strengthen financial controls, risk management, and audit readiness across all operational workflows
Requirements
8+ years of experience in management accounting, finance operations or shared services, with 3+ years in a leadership capacity
Proven experience owning day to day finance processes in a scaling business (ideally tech, SaaS, logistics, or high-growth industry)
Experience in standardising processes and building a Centre of Excellence within a Finance operations or similar environment
Deep understanding of systems and controls (e.g. NetSuite, Eftsure, OFX, Xero)
Past experiences in Freight or Logistics industry
Strong issue resolution mindset with a data-led approach to decision-making
Excellent communication and stakeholder engagement skills
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