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About the role
- Financial Aid Processor at Arizona State University ensuring compliance and assisting students with financial aid eligibility. Responsibilities include processing aid files and analyzing financial data.
Responsibilities
- Provides guidance and support to students on complex student financial operations.
- Ensure financial compliance with federal, state, local, international and university policies.
- In a high-volume processing environment, a financial aid processor prepares and processes student financial aid files in accordance with federal, state and institutional regulations and guidelines for the purpose of determining eligibility and awarding financial aid.
- Assists with the administration of one or more federal, state or institutional programs by reviewing, analyzing and determining eligibility and awarding for various financial aid programs.
- Analyzes and processes financial data on students to determine aid eligibility and make awards within federal, donor and/or institutional guidelines.
- Requests additional information based on analysis and review to apply established government and institutional regulations, rules, guidelines, and procedures.
- Determines eligibility for federal, state, and institutional financial aid.
- Resolves over awards and over-payments and contacts students, lenders, employers, donors, guarantee agencies and/or staff to resolve discrepancies.
- Compare and resolve discrepancies between student accounts and financial aid office records for Federal Direct Loan and TEACH Grant program reconciliation.
- Review and resolve outstanding origination errors and rejected loan records.
- Determines appropriate cost of attendance for students and awards federal, state, and institutional aid to financial aid recipients.
- Uses information systems to input data, maintain databases, perform research for projects or inquiries and generates reports.
- Interacts with appropriate outside entities in order to facilitate the student eligibility process.
- Notifies students of changes in eligibility of awards.
- Addresses questions and requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
- Analyzes various system-generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines.
- Must be able to meet and maintain access requirements for secure federal and/or state websites, such as the National Student Loan Data System (NSLDS).
Requirements
- Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
- Knowledge of government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid.
- Understand how the Student Aid Index (SAI) calculation works and how the SAI impacts the awarding of Title IV funds.
- Knowledge of federal Title IV financial aid programs, awarding eligibility requirements and supporting regulations.
- Working knowledge of Federal Systems such as COD (Common Origination and Disbursement System), FPP (FAFSA Partner Portal) and NSLDS (National Student Loan Data System).
- Knowledge of and skill in automated processing.
- Demonstrated skills in critical thinking and problem-solving.
- Knowledge of Family Educational Rights and Privacy (FERPA) requirements.
- Demonstrated basic computer software skills, such as Microsoft Office products, specifically Word and Excel.
- Knowledge of the principles of exemplary customer service demonstrated through actively listening, acknowledging, and responding to every inquiry; taking ownership and resolving each concern or problem as appropriate; exhibiting professionalism and expertise in every interaction and engaging in professional development to meet expectations for service excellence.
- Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
- Ability to lead by example in communicating, participating, and encouraging support of the institution’s sustainability programs.
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