IT Tech Analyst providing technical and engineering expertise for Cyber Security Department. Participating in design, implementation, and delivery of Cyber Security solutions.
About the role
- Advanced Analyst supporting U.S. Bank's 24 hour banking and specialty contact centers. Conducting deep dive analysis to improve customer experience and operations transformation.
Responsibilities
- Support 24 hour banking and specialty contact centers by conducting deep dive analysis to answer business questions
- Improve customer experience and operations transformation related to contact centers
- Responsible for very complex reporting projects that gather and integrate large volumes of data
- Perform in depth analysis, interprets results and develops actionable insights and recommendations for use across the company
- Acquire data from multiple data sources in order to perform analysis and reporting
- Identify, analyze and interpret trends or patterns in complex data to provide recommendations for action
- Present data and analysis in a clear and concise manner
- Collaborate with various partners to provide a holistic view of the analysis
- Measure and monitor results of applied recommendations and present adjustments
- Ensure all data acquisition, sharing and results of applied recommendations are compliant with company standards
Requirements
- Bachelor's degree, or equivalent work experience
- Five to seven years of data analysis experience
- Experience in Python and SQL for querying data, unions, joins, data extraction, data mining
- Power BI experience to visualize and present insights in a meaningful way
- Ability to maintain effective partnerships through strong collaboration with diverse business partners, internal teams, leaders, and product owners
- Strong decision-making and problem-solving skills
- Strong organization and project management skills in a deadline driven environment
- Effective interpersonal, verbal and written communication skills
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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