Analyst designing and proposing actions for process improvement in a financial group. Contributing to strategic growth and sustainability initiatives with innovative methodologies.
About the role
- Member Coach Sat Analyst supporting coaching-rich environment for customer care associates at Elevance Health. Monitoring performance and conducting coaching sessions for service quality improvement.
Responsibilities
- Monitors telephone interactions with customers and clients
- Completes call evaluations utilizing company data mining software
- Provides feedback and support to customer care representatives
- Conducts coaching sessions regularly with customer care representatives
- Collaborates with unit leadership to meet customer service quality outcomes
- Conducts monthly analysis of customer service scorecard metrics
Requirements
- Requires HS diploma or equivalent
- Minimum of 2 years of related experience
- Previous leadership experience preferred
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs (unless covered by a collective bargaining agreement)
- Medical, dental, vision
- Short and long term disability benefits
- 401(k) + match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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