Customer Service Analyst providing client support at Credits Brasil, facilitating communication and resolving inquiries. Collaborating internally for efficient demand management and service quality.
About the role
- Analista de atendimento pleno at Evertec handling customer support for treasury products. Involved in client interface, incident resolution, and product demand management.
Responsibilities
- Provide level 1 support for our Treasury product: Fixed Income, Derivatives, and Equities;
- Act as the focal point between the client and technical teams (development, support, operations);
- Support handling requests and incidents, performing analysis and problem resolution;
- Manage and track requests, including prioritization, functional validation, and support for user acceptance testing (UAT).
Requirements
- Bachelor's degree (completed);
- Previous experience in corporate client support, acting as the interface between the business and technical areas;
- Proven knowledge of Treasury products, including Fixed Income, Equities, Derivatives, SWAPs, and Flexible Options;
- Understanding of operational workflows and the lifecycle of treasury operations, from trade execution, booking/recording, pricing, corporate actions/events, settlement through to reconciliation/closure;
- Experience supporting investment systems, analyzing requests, incidents, and operational queries related to financial products;
- The following knowledge/experience is a plus:
- Functional knowledge of accounting applied to investments, including accounting impacts, provisions, mark-to-market, and reconciliations.
Benefits
- Meal voucher or food allowance;
- Flexible benefits (Flash);
- Health insurance;
- Partners for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE and ASQ);
- Psicologia Viva (online psychological services);
- Dental insurance;
- Childcare allowance;
- Assistance for children with special needs;
- Fertility treatment assistance;
- Extended maternity and paternity leave;
- Transportation voucher or work-from-home allowance (for remote contracts);
- Gympass (Wellhub) and TotalPass;
- Flexible working hours;
- Life insurance;
- Partnership/benefits club;
- Partnership with Sesc;
- Casual dress / no formal dress code;
- Birthday day off;
- Beca (education incentive program/scholarship);
- Profit sharing (PPR) or bonus - based on achievement of targets and results.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Program Financial Analyst at CACI overseeing financial strategy, compliance, and performance. Collaborating with program managers to ensure accurate financial reporting and analysis throughout project lifecycle.
Cyber Network Defense Analyst managing cyber security operations for U.S. Government. Conducting detection, analysis, and remediation of cyber threats within Network Operations Security Center.
Credit Middle Analyst handling day - to - day credit - related processes at SMBC Group. Supporting transaction closing, due date monitoring, and documentation in corporate banking.
Senior Acquisition Analyst at Apogee Engineering providing management support for USAF and FMS programs. Focused on acquisition program management and documentation integrity.
Talent Configuration Analyst supporting Workday HR Talent & Learning business processes. Collaborating with teams and assisting in operational support at Kimberly - Clark.
Junior Incident Analyst managing incidents and collaborating with specialists to enhance product quality. Working in automotive projects in Romania with a focus on incident management.
Analista de Produtividade ensuring reliable indicators and analyzing performance for better decision - making in agricultural sector. Join Cargill to contribute to sustainable practices.
Land - Use Policy Analyst at Alberta Environmental and Protected Areas. Conducting research and collaboration to develop evidence - based policies for land - use and biodiversity management.
HR Analyst managing payroll routines and compliance at Hesselbach Company. Focused on labor legislation and employee support in São Paulo, Brazil.