Analista de atendimento pleno at Evertec handling customer support for treasury products. Involved in client interface, incident resolution, and product demand management.
About the role
- Customer Service Analyst providing client support at Credits Brasil, facilitating communication and resolving inquiries. Collaborating internally for efficient demand management and service quality.
Responsibilities
- The professional will be responsible for providing customer service and support to Credits' clients, understanding incoming requests and monitoring each case through to resolution.
- Serve as a liaison with internal teams such as Product, Technology, and Commercial/Sales to route and follow up on requests.
- Tasks include logging and tracking requests in internal systems, ensuring organized workflows, adherence to deadlines, and high-quality service.
Requirements
- Strong verbal and written communication skills for interacting with clients and internal teams.
- Ability to organize and manage multiple requests simultaneously.
- Familiarity with customer support or ticketing tools for tracking requests.
- Proficiency with Microsoft Office, especially Outlook and Excel, for organizing information and monitoring activities.
- Ability to understand clients' needs and correctly route them to the responsible teams.
Benefits
- Hybrid model (office located in the Paraíso neighborhood of São Paulo, near Avenida Paulista)
- Pleasant work environment with growth opportunities
- Meal and food vouchers
- Transportation allowance
- Health insurance / Dental insurance / Life insurance
- Gympass
- Starbem
- Pharmacy discount program
- Education assistance
- Applicable to undergraduate, postgraduate, and MBA programs
- Day off + gift voucher
- Wedding voucher / Diaper voucher
- Childcare assistance
- Itaú payroll-deductible loan
- Home office allowance + home office voucher and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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