BSA/FCC Quality Assurance Manager leading the QA program in compliance team at Customers Bank. Managing QA specialists and performing compliance reviews to ensure quality standards.
About the role
- Software QA Analyst ensuring quality in custom IVR applications for USAN. Collaborating with teams to execute effective test cases and improve software functionality.
Responsibilities
- Write and execute test cases based on product specifications and software requirements to ensure quality of the customer experience for IVR applications
- Perform thorough & efficient test case execution and defect reporting
- Test web-based applications that utilize the following technologies: HTML, HTML5, CSS, JavaScript, Sencha ExtJS
- Consult with product development team to evaluate system interfaces, operational requirements, and performance requirements of overall system
- Recommend design improvements or corrections to software developers and business analysts throughout the development process
Requirements
- 1-2 years experience
- Bachelor’s degree in Management Information Systems (MIS), Computer Information Systems (CIS), or another technical-related field
- Strong written and verbal communication skills
- Must work well in fast-paced, customer and deadline driven environment with minimal supervision and demonstrate initiative and good judgment
- Strong technical and analytical skills
- Ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines
- Must be very detail-oriented
- Must be efficient with Microsoft Office 365 products (Outlook, Word, Excel)
- Must be Fluent in Spanish
Benefits
- Competitive compensation program
- Outstanding benefits package (including medical, dental, vision and life insurance)
- 401(k) plan
- Excellent holiday/vacation plans
- Employee Referral Bonus Program
- Annual performance-based bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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