QA Analyst responsible for managing and reporting on quality assurance to enhance service delivery standards. Collaborating with training and operations teams to drive service improvements.
Responsibilities
Manage Ten LAC QA (Quality Assurance) standards and processes.
Report to the accounts and Ten on QA trends to drive service improvements.
Identify opportunities and work with the training team to drive service improvements.
Requirements
Bachelor’s degree or an equivalent combination of education and experience
At least two years of experience as QA Analyst
Language requirement both proficiency in local language (Portuguese and advanced English) (B2) both written and spoken. Spanish as a plus.
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