Executive Assistant supporting Calgary - based partners in a global implementation firm. Managing complex schedules, communications, and enhancing business operations.
About the role
- Senior Business Operations role in managing global Visa/Mastercard card issuing business with a focus on optimizing processes. Collaborating across banks and financial institutions in fast-paced environment.
Responsibilities
- Manage the **daily operations of global Visa / Mastercard card issuing business**, continuously optimizing issuing processes and operational efficiency in alignment with the company’s business development and market strategy.
- Oversee the **post-launch operations and promotion of card issuing products**, including user card activation processes, issuing workflow management, campaigns, and overall operational support.
- Coordinate and collaborate with **banks, card networks (Visa / Mastercard), issuing service providers, and other financial institutions** to support daily operations, resolve operational issues, and ensure successful implementation of partnership initiatives.
- Analyze **transaction data, user behavior data, and operational feedback** to continuously optimize business processes, improve card activation and conversion rates, increase transaction activity, and enhance overall user experience.
- Monitor key **card issuing operational metrics**, including card issuance volume, transaction volume, user activity rate, and operational exceptions, and proactively identify and resolve operational issues.
Requirements
- Bachelor’s degree or above; **English proficiency sufficient for daily work communication** (overseas study or work experience is a plus).
- **5+ years of operations experience** in payments, fintech, or internet industries; experience related to **Visa / Mastercard card issuing business** is preferred.
- Familiar with the **operational processes of banks, card networks, and issuing service providers**, with experience in cross-institution collaboration and project execution.
- Strong **cross-team and cross-regional communication skills**, with strong execution ability and a results-driven mindset.
- **Data-driven and detail-oriented**, able to identify problems through data analysis and drive operational improvements in a fast-paced and evolving business environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Executive Director of Enterprise Business Systems leading strategic initiatives for enterprise applications at Carle Health. Focusing on aligning capabilities with business objectives and vendor management.
Administrative Assistant providing comprehensive support to the Raytheon Business Process Team. Ensuring efficient operations through meeting coordination, logistical support, and administrative tasks in a hybrid setting.
Business Systems Consultant analyzing systems and user requirements for Highmark Health. Collaborating with teams, driving quality solutions, and mentoring junior resources in a hybrid work setting.
Manager - Business Operations leading presales efforts and AI/automation initiatives at Datacom. Championing process improvements across teams to enhance delivery in managed services.
Specialty Pharmacist managing the 340B Drug Pricing Program operations, ensuring compliance and integrity. Collaborating with healthcare teams to support medication access for underserved populations.
Business Operations & Strategy role for a new strategic product with hands - on work in São Paulo. Focusing on data analysis, operations, and collaboration with technical teams.
Business Process Consultant supporting continuity planning and advisory services at Markon. Advise on operational resilience, lead COOP planning, and conduct training across an organization.
Business Systems Specialist building and maintaining solutions using Microsoft Power Platform at P3 logistics. Supporting users and ensuring effective workflow implementation in a collaborative environment.
Business Operations Lead ensuring operational efficiency at Motors & Cazoo. Collaborating with leadership to enhance project visibility and accountability.