Business Operations Trainee at Benchmark Gensuite gaining hands - on experience in business operations. Analyzing metrics, developing processes, and collaborating with global teams to optimize performance.
About the role
- Senior Business Operations role in managing global Visa/Mastercard card issuing business with a focus on optimizing processes. Collaborating across banks and financial institutions in fast-paced environment.
Responsibilities
- Manage the **daily operations of global Visa / Mastercard card issuing business**, continuously optimizing issuing processes and operational efficiency in alignment with the company’s business development and market strategy.
- Oversee the **post-launch operations and promotion of card issuing products**, including user card activation processes, issuing workflow management, campaigns, and overall operational support.
- Coordinate and collaborate with **banks, card networks (Visa / Mastercard), issuing service providers, and other financial institutions** to support daily operations, resolve operational issues, and ensure successful implementation of partnership initiatives.
- Analyze **transaction data, user behavior data, and operational feedback** to continuously optimize business processes, improve card activation and conversion rates, increase transaction activity, and enhance overall user experience.
- Monitor key **card issuing operational metrics**, including card issuance volume, transaction volume, user activity rate, and operational exceptions, and proactively identify and resolve operational issues.
Requirements
- Bachelor’s degree or above; **English proficiency sufficient for daily work communication** (overseas study or work experience is a plus).
- **5+ years of operations experience** in payments, fintech, or internet industries; experience related to **Visa / Mastercard card issuing business** is preferred.
- Familiar with the **operational processes of banks, card networks, and issuing service providers**, with experience in cross-institution collaboration and project execution.
- Strong **cross-team and cross-regional communication skills**, with strong execution ability and a results-driven mindset.
- **Data-driven and detail-oriented**, able to identify problems through data analysis and drive operational improvements in a fast-paced and evolving business environment.
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