Insurance Transfer Representative generating leads for Licensed Insurance Agents via inbound calls. Answering eligibility questions and transferring calls while maintaining professionalism.
About the role
- Executive Director overseeing technology strategy for Life Insurance applications at USAA. Driving secure, scalable solutions and enhancing member experience through Agile collaboration.
Responsibilities
- Performs workload management and prioritization duties in support of operations for the functional area assigned.
- Applies subject-matter-expert functional knowledge to lead subordinate workers in producing work deliverables in support of departmental initiatives.
- Develops functional policies, procedures and guidelines.
- Identifies opportunities and facilitates major improvements to processes and systems.
- Ensures that the assigned application group develops processes and tools that contribute to the company business objectives.
- Ensures that all application processes developed internally or by external service providers are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation.
- Oversees the assessment of the technical and business fitness of the application portfolio and their associated costs and risks
- In partnership with CTO, Infrastructure and IT Security, ensures that the organization's applications are effectively secured and that risks are mitigated and comply with legal and corporate privacy and confidentiality rules.
- Establishes management routines to ensure appropriate oversight of the organization’s software development and maintenance activities.
- Serves as financial steward for the organization and manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization.
- Evaluates and selects third party vendors to provide value added services.
- Facilitates the contracting process through the Third-Party Risk Management (TPRM) enterprise process.
- Responsible for contract company/service performance providing timely feedback to ensure the best value for USAA.
- Collaborates with CTO to ensure that solutions are consistent with technology standards.
- Works across IT and business partners to reduce technical debt.
- Collaborates with other leaders and/or stakeholders and develop an application development strategy that aligns with business strategy, adds value and is within budget constraints.
- Responsible for team’s adherence to SDLC and applicable controls.
- Works to ensure teams have appropriate development plans consistent with domain of expertise.
- Mentors across the technical community.
- Provides oversight to the engagement with the business DPO and ensures deliverables adhere to Agile practices/methodologies.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor's degree in computer science, computer information systems or related field of study; OR 4 years of related experience may be substituted in lieu of degree
- 10 years of experience in general IT management competencies
- 4 years of people leadership experience in building, managing and/or developing high-performing teams required
- Strong technical background of web-based application architecture, system and database architecture, security application integration and object-oriented languages in a large enterprise environment
- Extensive experience in all stages of the software development life cycle: requirements gathering, design, development, testing, and implementation
- Demonstrated ability to communicate technical information to a non-technical audience
- Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required
- Demonstrated experience in vendor contract management and management of distributed development teams and resources
- Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function
- Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.
- Understanding of Legislative and Regulatory Compliance Requirements
- Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support
- Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Security, Data or Application Development
- Experience conducting cost benefit analyses and leveraging results to drive technology support solutions
- Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details
- Experience and ability to drive a culture of quality and personal accountability through technology support teams.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Job title
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