Hybrid Claims Litigation Manager – Auto

at USAA

• Job title: Claims Litigation Manager – Auto
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $85,040 - $162,550 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Tampa, United States

About the role

• Claims Litigation Manager responsible for complex auto litigation and member service at USAA. Collaborating with counsel for resolution while ensuring regulatory compliance in service delivery.

Responsibilities

• Responsible for managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations
• Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
• Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues
• Applies intermediate knowledge of claims litigation processes
• Proactively manages litigation and acts as liaison with members, internal and external counsel
• Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
• Represents USAA at mediations, case conferences, and/or trials
• Reviews, audits, and approves legal fees and expenses
• Partners and/or directs law firm vendors to facilitate timely lawsuit resolution
• Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
• Recognizes and solves routine and intermediate issues arising out of legal case management
• Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes
• Interacts with membership, attorneys and management to advise on moderately complex litigation
• Ensures members receive high levels of service from themselves and law firm vendors
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

• Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
• 4 years work experience handling liability and first party claims or progressive experience in litigation
• 2 years customer contact experience
• Claims adjusters license in assigned state or ability to obtain license within 3 months
• Demonstrated negotiation and customer service skills
• Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management
• Knowledge of P&C policies state laws
• Knowledge of regulatory compliance related to claims and claims litigation
• Experience handling large losses auto, property or commercial
• Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education